Refund policy
Last updated: November 1, 2026
We want you to love your order. If something isn't right, here's how returns and refunds work at Buen Finds.
30-day returns
You have 30 days from the date you receive your order to request a return.
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. For hygiene reasons, grooming products (such as pet brushes) can only be returned if they are unused and in their original packaging, unless they arrived damaged or defective.
How to start a return
- Email us at buenfinds.support@gmail.com with your order number and the reason for the return.
- We will reply within 1 business day with return instructions and the return address.
- Please do not send items back without contacting us first. Packages sent without authorization cannot be accepted.
Our fulfillment center may be located outside the United States. We will confirm the exact return address and options before you ship anything.
Return shipping
You are responsible for return shipping costs, unless the item arrived damaged, defective or wrong. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your return.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We will send you a free replacement or a full refund, at your choice, and you will not need to pay for any return shipping.
Refunds
Once we receive and inspect your return, we will notify you and process your refund within 10 days to your original payment method. Your bank or card issuer may take additional time to post the refund to your account.
If you haven't received your refund after that time, contact your bank first and then email us.
Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once the order has shipped, it must follow the return process above.
Lost or delayed orders
If your order has not arrived within the delivery time stated in our Shipping Policy, contact us and we will help you track it. If it is lost, we will send a replacement or give you a full refund.
Questions
Contact us any time at buenfinds.support@gmail.com. Please contact us before opening a dispute with your bank or payment provider, as we can usually resolve the issue faster.